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Why Personalized, Unscripted Service Outperforms Scripted Models

Why Personalized, Unscripted Service Outperforms Scripted Models

by Naomi Tan | Feb 12, 2026 | Employee Engagement, Employee Engagement & Communication, Totem

The Human Advantage in Employee Benefits Support When employees need help with their benefits, it’s rarely a simple question — it’s often a critical moment: a denied claim, an unexpected bill, a delayed authorization, or confusion about network coverage. In these...
Supporting Employees Through Holiday Depression

Supporting Employees Through Holiday Depression

by Naomi Tan | Dec 3, 2025 | Employee Engagement, Employee Engagement & Communication

How Employers Can Recognize and Respond Compassionately The holidays can bring heightened stress, loneliness, and financial pressure. For many employees, this season is emotionally challenging — yet few feel comfortable sharing this with their employer. 1. Recognize...
Revolutionizing Open Enrollment with AI: Enhancing Efficiency and Employee Experience

Revolutionizing Open Enrollment with AI: Enhancing Efficiency and Employee Experience

by Team Totem | Nov 8, 2023 | Employee Engagement, Employee Engagement & Communication, Open Enrollment

Employee benefits enrollment is a pivotal event for both employees and employers, directly influencing an individual’s financial security and overall wellbeing. Historically, this process has been characterized by complexity and confusion, creating stress for...
Navigating the Restart of Federal Student Loan Payments: How Educational Benefits Can Boost Employee Attraction and Retention

Navigating the Restart of Federal Student Loan Payments: How Educational Benefits Can Boost Employee Attraction and Retention

by Team Totem | Oct 18, 2023 | Benefits Consulting, Employee Engagement, Recruiting & Retention

As we step into the latter half of October 2023, a significant change is on the horizon – the resumption of federal student loan payments. This impending shift presents challenges for your employees, but it’s also an opportunity for your organization to stand...
Is an Employee Call Center right for you? (And are they worth it?)

Is an Employee Call Center right for you? (And are they worth it?)

by Team Totem | Mar 22, 2023 | Benefits Consulting, Employee Engagement

As an HR team member, you’re stretched thin, trying to do more for your employees with fewer resources. With recruiting and retention challenges, outdated technology, and limited budgets for benefits, you can easily feel like you’re stuck between a rock and a hard...
Why Effective Employee Communication Matters to Your Cost Containment Strategies

Why Effective Employee Communication Matters to Your Cost Containment Strategies

by Team Totem | Mar 1, 2023 | Benefits Consulting, Employee Engagement

The world of benefits is constantly evolving and it’s crucial to keep employee benefits top of mind. Your employee benefits plan has a major impact not only on your employees’ well-being but also on your cost containment strategies. While we are huge proponents of...
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