We believe in people.
Being there for everyone means custom solutions. It means taking the long way around and rolling up our sleeves while we do it. It’s not always easy, but it’s always worth it.
We’re there for everyone, every day.
Our Values
We live by the details.
We’re here to read (and re-read) the fine print to make sure that no one is left out. We’re here to answer the 1,001 questions. Because in our business, it’s the little things that matter.
We advocate for holistic solutions.
We incorporate all aspects of health — from physical to mental to financial — in our offerings, and we have been committed to it since day one. It’s not just our job. It’s our passion.
We value supportive environments.
That’s why we’re champions not just for clients, but for our team. By taking care of everyone in our organization, we’re better prepared to take care of everyone in the businesses we serve.
We’re here to make a difference.
We do that by making things simple, by helping people where they are, and by carrying the heavy load. If that sounds like you, join us as we rewrite the benefits story.
Check out our employee benefits careers.
Benefits Specialist (Part-Time)
Totem Solutions is seeking retirees for our Employee Benefits Call Center in Johns Creek, GA. Totem has a relaxed, professional environment and takes pride in providing high-quality customer service. This part-time position is guaranteed for six to eight weeks during the fall months and includes available on-call hours throughout the year. Applicants should have a college degree and solid pre-retirement work history.
Qualified candidates can send a resume and brief cover letter to Christine Forney: christine@totemsolutions.com.
Service Center Manager
SERVICE CENTER MANAGER
This role has primary oversight of Service/ Call Center, which supports in and outbound calls and administrative services related to employee benefits. This is an ONSITE role – Hybrid potential in the future. Responsibilities include people and performance management. This encompasses scheduling staff, monitoring calls, reporting and analyzing metrics, and adhering to Service Level Agreements. The Service Center Manager job expectations consist of the following functions:
- Maintain call center operations by monitoring agent performance
- Train new hires and provide continuous learning opportunities
- Create, maintain, recommend, and develop training materials
- Utilize reporting tools to create and analyze reporting on call center metrics
- Attend internal and external meetings representing Call Center
- Collaborate with the internal account teams to provide insight into trends
- Call review and coaching
- Staff review and development
- Manage schedules and adjustments
- Coordinate with Account Managers on projects and adjust staff accordingly
- Project management
- Manage day-to-day functions
- Conduct full cycle recruitment
- Primary contact with staffing agencies
- Oversight of phone system changes and quality assurance of updates
Demonstrated ability to:
- Work in a fast-paced environment
- Communicate clearly and concisely in written and verbal form
- Multi-task across projects
- Keep detailed and organized documentation
- Understand and maximize phone system platform capabilities
- Analyze data and identify trends and reasonable expectations
- Adapt to changing priorities
- Be a strong collaborator
- Make decisions independently
REQUIREMENTS
- 5+ years Call Center experience
- Management experience
- Relevant industry experience preferred: Insurance or Employee Benefits
- College degree preferred
- Strong Excel skills
- Experience with cloud-based software preferred
Qualified candidates can send a resume and brief cover letter to heather@totemsolutions.com
Account Executive
Totem is a premier benefits consulting firm located in Alpharetta, GA. Totem’s services are targeted to innovative employers who care about their employees and embrace change. We help our clients “be there for everyone” in their organization. Our benefits consulting, benefits administration, and employee engagement solutions provide a higher standard of employee care while relieving the administrative burden of our clients’ HR team. Totem provides a range of consulting, administrative, and outsourcing services to mid-market and Fortune 500 employers.
This role works closely with our business development team to support our clients throughout the year around their employee benefits programs: from communication to compliance. This includes implementation, ongoing service, strategy, reporting, marketing, and project management. This role owns the execution and oversight of the client deliverables throughout the year.
Why Totem:
- Inc. Magazine Best Place to Work, 2021
- Female owned and led
- Boutique vibes with Fortune 500 clients
- Industry-leading Employee Net Promoter Score (92)
- Flexible work schedule
- Top-notch benefits
- Competitive compensation and bonus
- Commitment to putting people first
About You
- 5+ years of employee benefits experience
- Strong track record of building and leading client relationships
- Relevant industry experience is preferred: Insurance, Consulting, Human Resources, Healthcare, or Employee Benefits
- A compelling leader who can engage and educate customers and prospects with professionalism
- Experience developing and implementing multi-year strategies
- Remote candidates will not be considered
Benefits
- 100% coverage of employee healthcare benefits (Medical, Dental, STD, LTD, Life)
- Voluntary benefits: Accident, Critical Illness, Vision, and Hospital Indemnity
- A Medical plan with $0 deductible and Concierge Medicine at no cost
- Flexible PTO + company holidays
- Company-sponsored parental leave
- 401k Plan with 4% company match
- Cell phone allowance
- Subsidized gym memberships
- Pre-tax commuter, HSA, & FSA benefits
Qualified candidates may send a resume and brief cover letter to Geoff Rowson: geoff@totemsolutions.com
Want to join our team?
We’re passionate about what we do. If that sounds like you, contact us to see if we have an opening available.
