Benefits Service Center
We help you be there for everyone.
When it comes to administering employee benefits — you need more creative problem-solving, more questions answered, and a more hands-on approach.
At Totem, we do more than consulting.
We have a combined 40 years of experience in transforming the way our clients offer and administer benefits — making it easier for them.
We bring a personalized approach to every area of benefits, including:
- Benefits Administration & Technology
- Enrollment & Employee Support
- Communication & Engagement
We take an integrated model approach that combines best-in-class expertise, technology, and service all while putting your people — your employees and your benefits staff — first.
The Three Pillars of Employee Experience
When it comes to the employee experience — the status quo isn’t cutting it.
As an extension of your HR and benefits team — we help deliver a braggable employee experience to your employees.
We recommend products that are consistent with your objectives and help improve your employees’ perception of benefits.
We take a gradual approach and do not change all of the benefits in place – unless it makes sense.
From a web-based benefits administration system to an easy-to-access benefits website, we have the technology capabilities to implement applications that save time and money, and lift the burden currently carried by your HR staff.
Benefits Service Center
Totem’s Benefits Service Center handles employee benefit enrollment and all aspects of employee benefits. This includes benefits questions, claims issues, life insurance beneficiaries, and life events for non-medical plans.
Our industry-leading Benefits Service Center offers your employees high-touch, year-round support and deploys custom communications and targeted outreach for all benefits and HR messaging.
Be there for everyone.
Your people deserve better.
The truth is, benefits administration tasks are overwhelming your HR staff, and it’s time to make a change.
On top of that—optimizing employee benefits will improve employee satisfaction and equip you to win the talent war while simultaneously cutting costs.
Ready to transform the way you handle employee benefits?
Download our FREE ebook, “Leveraging Benefits to Combat the Great Resignation.”
We think outside the box with solutions that make a difference for our clients.
decrease in employee turnover
increase in the perception of benefits
increase in employee engagement
active enrollment elections
Benefits Service Center Virtual Tour
Why Employers of Choice Choose Totem
Totem is great to work with
Totem is great to work with — especially when we need assistance contacting our vendors about an issue that an employee has. We always get a quick response.
Whitfield County Schools
The best customer service I have experienced
The team at Totem leans into every question and need we have, always reaching in to share the load. This is the best customer service I have experienced from a business partner/vendor in my career.
—Vice President of Talent Management
Not simply canned insurance
The plan designs Totem recommends are designed to fit our employees’ needs instead of simply canned insurance programs. They are very organized and make it easy for our employees to find information.
—Alex Marcus, President
They look out for our best interest
Our Totem team is great and provides top notch service. They look out for our best interest and work hard to advocate for our employees in various markets. They are very proactive to ensure we are well informed of market trends.