Benefits Service Center

We help you be there for everyone.

When it comes to administering employee benefits — you need more creative problem-solving, more questions answered, and a more hands-on approach.

At Totem, we do more than consulting.

We have a combined 40 years of experience in transforming the way our clients offer and administer benefits — making it easier for them.

We bring a personalized approach to every area of benefits, including:

  • Benefits Administration & Technology
  • Enrollment & Employee Support
  • Communication & Engagement

We take an integrated model approach that combines best-in-class expertise, technology, and service all while putting your people — your employees and your benefits staff — first.

The Three Pillars of Employee Experience

When it comes to the employee experience — the status quo isn’t cutting it.

As an extension of your HR and benefits team — we help deliver a braggable employee experience to your employees.

Plan Design

We recommend products that are consistent with your objectives and help improve your employees’ perception of benefits.

We take a gradual approach and do not change all of the benefits in place – unless it makes sense.


From a web-based benefits administration system to an easy-to-access benefits website, we have the technology capabilities to implement applications that save time and money, and lift the burden currently carried by your HR staff.

Benefits Service Center

Totem’s Benefits Service Center handles employee benefit enrollment and all aspects of employee benefits. This includes benefits questions, claims issues, life insurance beneficiaries, and life events for non-medical plans.

Our industry-leading Benefits Service Center offers your employees high-touch, year-round support and deploys custom communications and targeted outreach for all benefits and HR messaging.

Be there for everyone.

Your people deserve better.

The truth is, benefits administration tasks are overwhelming your HR staff, and it’s time to make a change.

On top of that—optimizing employee benefits will improve employee satisfaction and equip you to win the talent war while simultaneously cutting costs.


Ready to transform the way you handle employee benefits?

Download our FREE ebook, “Leveraging Benefits to Combat the Great Resignation.”

This field is for validation purposes and should be left unchanged.

Our Solutions

We think outside the box with solutions that make a difference for our clients.


decrease in employee turnover


increase in the perception of benefits


increase in employee engagement


active enrollment elections

Benefits Service Center Virtual Tour 

Why Employers of Choice Choose Totem

Totem is great to work with

Totem is great to work with — especially when we need assistance contacting our vendors about an issue that an employee has. We always get a quick response.

—Benefits Coordinator
Whitfield County Schools

The best customer service I have experienced

The team at Totem leans into every question and need we have, always reaching in to share the load. This is the best customer service I have experienced from a business partner/vendor in my career.

—Vice President of Talent Management
Marco’s Pizza

Not simply canned insurance

The plan designs Totem recommends are designed to fit our employees’ needs instead of simply canned insurance programs. They are very organized and make it easy for our employees to find information.

—Alex Marcus, President
Dahmes Stainless

They look out for our best interest

Our Totem team is great and provides top notch service. They look out for our best interest and work hard to advocate for our employees in various markets. They are very proactive to ensure we are well informed of market trends.

—Assistant Superintendent for HR and District Operations
Public School District