Here for open enrollment.

benefit enrollment services

Benefits Engagement + Enrollment

Our goal is to provide year-round employee support for all things benefits. With Totem’s Benefits Service Center, we deliver high-touch, concierge engagement, enrollment, advocacy, and communication solutions in-house. We’re there when you need us — in an average of 30 seconds — and leave no questions unanswered. The best part? Each of our representatives handles a small number of clients, so nothing is ever scripted, and we’re always able to give the best benefit enrollment services.

Get access to benefit enrollment services that help you be there for everyone.

benefit enrollment services
Annual open enrollment + qualifying life events
benefit enrollment services
New hire outbound welcome calls and enrollment
benefit enrollment services
Beneficiary updates + benefits questions
Claims inquiries + eligibility inquiries
Website navigation support + provider search
Outbound call and mobile text message campaigns for targeted messaging
Warm transfers to third-party vendors such as 401(k), EAP, and telemedicine
Email and mobile text message campaigns, benefits reminders, and updates


When you meet somebody [like Totem] that cares about your employees as much as you do, it’s refreshing. It’s so awesome. They just go above and beyond.

Director of Human Resources, Private Sector Employer

The difference with Totem is the people. When you call into the Benefits Service Center and you speak with someone, you speak with someone that truly cares about you and the system being successful.

Director of Benefits, Public Sector Employer

We know Totem as the Benefits Service Center, or BSC. The BSC serves our employees by providing phone calls and outreaches in multiple languages across multiple time zones.

VP of HR, Fortune 500 Manufacturer

The BSC serves the HR business partners around the enterprise with their needs for their employees and most importantly our benefits team to help build, deliver, and execute on our benefit plans.

VP of HR, Fortune 500 Manufacturer

We hope you’ve seen this challenging work as highly rewarding because you’ve helped a lot of employees get through open enrollment successfully. More importantly, you’ve helped employees protect their families and plan for their future financial security.

Director of Benefits, Fortune 500 Manufacturer

Totem means not having to go it alone.