The Human Advantage in Employee Benefits Support When employees need help with their benefits, it’s rarely a simple question — it’s often a critical moment: a denied claim, an unexpected bill, a delayed authorization, or confusion about network coverage. In these...
And Why Employers Pay More When They Settle for “Good Enough” In most industries, higher quality comes with a higher price tag. Healthcare breaks that rule. When employees receive high-quality care, total plan costs decline. Claims data, utilization patterns, and...
Why Every Employer Should Verify Who Is Truly Covered on the Health Plan Healthcare costs continue to rise, putting increased pressure on employers to manage spend without compromising the quality of their benefits. At Totem, we help organizations take a smarter, more...
How Employers Can Recognize and Respond Compassionately The holidays can bring heightened stress, loneliness, and financial pressure. For many employees, this season is emotionally challenging — yet few feel comfortable sharing this with their employer. 1. Recognize...
In the modern workplace, transparency has emerged as a fundamental principle in fostering employee trust and engagement. According to research by Slack, over 80% of employees want a better understanding of how decisions are made, and 87% of job seekers look for...
In the world of HR and benefits management, the significance of effective employee communication cannot be overstated. While various tactics contribute to a comprehensive employee communications strategy, outbound employee communication stands out for its proactive...
