Request a Quote

Engagement + Enrollment

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”10%” bottom_padding=”10%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][split_line_heading]

Here for open enrollment.

[/split_line_heading][image_with_animation image_url=”436″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%” el_class=”no-employees-forgotten-img services-img sub” margin_top=”5%” margin_bottom=”-25%”][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f1ecf8″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”12%” bottom_padding=”12%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][split_line_heading]

Benefits Engagement + Enrollment

[/split_line_heading][vc_column_text]Our goal is to provide year-round employee support for all things benefits. With Totem’s Benefits Service Center, we deliver high-touch, concierge engagement, enrollment, advocacy, and communication solutions in-house. We’re there when you need us — in an average of 30 seconds — and leave no questions unanswered. The best part? Each of our representatives handles a small number of clients, so nothing is ever scripted, and we’re always able to give the best benefit enrollment services.[/vc_column_text][vc_column_text]Get access to benefit enrollment services that help you be there for everyone.[/vc_column_text][text-with-icon icon_type=”image_icon” icon_image=”426″]Annual open enrollment + qualifying life events [/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”427″]New hire outbound welcome calls and enrollment[/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”428″]Beneficiary updates + benefits questions[/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”429″]Claims inquiries + eligibility inquiries[/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”430″]Website navigation support + provider search [/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”431″]Outbound call and mobile text message campaigns for targeted messaging[/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”432″]Warm transfers to third-party vendors such as 401(k), EAP, and telemedicine[/text-with-icon][text-with-icon icon_type=”image_icon” icon_image=”433″]Email and mobile text message campaigns, benefits reminders, and updates[/text-with-icon][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” el_class=”engagement-enrollment-acc-col” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][toggles style=”minimal”][toggle color=”Accent-Color” title=”Benefits Service Center Features”][vc_column_text]Our benefits specialists are trained to educate, counsel, and serve. Here’s what we also offer:  

    • Bilingual support is available
    • Real-time benefits administration system access for seamless and efficient employee support  
    • Extended service hours available
    • Customer-specific messaging
    • All calls are recorded and continually reviewed for quality assurance and training purposes
    • Our service center receives an annual SOC 1 audit (SSAE16 – Type 2)
    • Customized client reporting on employee interaction data is provided

[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Engagement”][vc_column_text]

  • We can support any employer initiative using our bilingual employee outreach via phone, text message, and email.  
  • Some examples of our proactive outreach include new hire welcome calls, benefits education calls, and wellness education calls.

[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Enrollment”][vc_column_text]

  • We provide our clients with a mobile-optimized online benefits administration and enrollment system as well as telephonic enrollment support for Annual Open Enrollment, new hire enrollments, and qualifying life events.  
  • Our Benefits Service Center provides how-to enroll instructions, benefits education, completion of enrollments, and website navigation.
  • We help our clients surpass their active enrollment objectives using a combination of inbound and outbound employee support.  For example, we make outbound calls for new hires who missed their enrollment window. 
  • Your enrollment data is carefully reviewed for accuracy.  We provide employee outreach for confirmation of elections and collection of missing information.

[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Advocacy”][vc_column_text]

  • Our Benefits Service Center provides year-round employee support for:
    • benefits questions
    • claims questions
    • eligibility inquiries
    • website navigation assistance
  • We strive for one-call resolution for all employee inquiries.  When appropriate, we facilitate conference calls, including the employee and the insurance company for resolution.
  • For complex questions and claims appeals, we work on behalf of the employee to resolve the inquiry as efficiently as possible.

[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Communication”][vc_column_text]

  • We work with our customers to develop a custom communication strategy.
  • We offer the right combination of simple, employee-centered digital, print, and text messaging based on employee demographics and culture.
  • We provide client-branded mobile-first benefits, as well as a website including benefits education, resources, links, and documents.

[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”8%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][split_line_heading]

Testimonials

[/split_line_heading][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”3%” bottom_padding=”8%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][testimonial_slider style=”minimal” star_rating_color=”accent-color” disable_height_animation=”true”]

[/testimonial_slider][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f1ecf8″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”10%” bottom_padding=”10%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”padding-5-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][split_line_heading]

Totem means not having to go it alone.

[/split_line_heading][divider line_type=”No Line” custom_height=”20″][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” color_override=”#7e6a9d” icon_family=”none” text=”CONNECT WITH US TODAY” url=”/contact/”][/vc_column][/vc_row]