With over 25 years of experience partnering with Georgia school districts, we get that every district is unique. Because of that — our services are specifically tailored to each district’s specific needs and objectives.
Our scope of services is unmatched, and our chief goal is simple: to move work from the plates of your HR and benefits staff all while improving your employees’ experiences.
We’re acutely aware of the war for talent among Georgia school districts and we’re experienced in effectively leveraging benefits as a means to both recruit and retain top talent. We heighten the value of your benefits package through meticulous plan design and multi-pronged employee education and engagement. The key to our clients’ employees perceiving the value of their benefits is understanding how they can maximize them to care for the things they care about most: their families.
Imagine having an advocate who is an early adopter of innovative products, a tenacious negotiator, and an outside-the-box thinker. That’s Totem. Not only do we enjoy advocating for school districts to enable them to provide every employee with the best benefits experience at the most competitive cost — but we’re really good at it. The diversity among our corporate clients provides us with a wider knowledge and experience base on solutions that work.
With Totem, your employees have access to concierge, year-round support for all things benefits through our local, in-house Benefits Service Center. We are non-scripted and deploy highly customized communications based on your desired messaging. Services include but are not limited to enrollment, benefits questions, claims inquiries, State Health Benefit Plan questions, and outbound call campaigns.
In addition to providing you with a personal and high-touch service model, we utilize a state-of-the-art Benefits Administration system and manage all aspects of benefits administration, freeing up your benefits staff to focus on more important initiatives. The client-branded system is web-optimized for optimal mobile device performance, providing your employees with an unmatched user experience. Our administration services include things like custom payroll and balance reporting, and management of eligibility data with carrier and vendor reporting.
We develop a communications strategy specific to your district’s goals, objectives, employee culture and demographics. Our technology, Account Management, and Benefits Service Center teams work cohesively to deliver a flawless message to your employees using a variety of media: email, phone, mobile text message, web, and mail.
Our Employee Net Promoter Score (eNPS) is 92 — which is unheard of in our industry. An ePNS is employee survey market research that measures employee satisfaction. And our loyal and satisfied employees are committed to providing you with the kind of service you can rave about.
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