How can we help your school district?
Consulting
Imagine having an advocate who is an early adopter of innovative products, a tenacious negotiator, and an outside-the-box thinker. That’s Totem. Not only do we enjoy advocating for school districts to enable them to provide every employee with the best benefits experience at the most competitive cost — but we’re really good at it. The diversity among our corporate clients provides us with a wider knowledge and experience base on solutions that work.
Year-Round Employee Support
With Totem, your employees have access to concierge, year-round support for all things benefits through our local, in-house Benefits Service Center. We are non-scripted and deploy highly customized communications based on your desired messaging. Services include but are not limited to enrollment, benefits questions, claims inquiries, State Health Benefit Plan questions, and outbound call campaigns.
Technology & Benefits Administration
In addition to providing you with a personal and high-touch service model, we utilize a state-of-the-art Benefits Administration system and manage all aspects of benefits administration, freeing up your benefits staff to focus on more important initiatives. The client-branded system is web-optimized for optimal mobile device performance, providing your employees with an unmatched user experience. Our administration services include things like custom payroll and balance reporting, and management of eligibility data with carrier and vendor reporting.
Communication & Engagement
We develop a communications strategy specific to your district’s goals, objectives, employee culture and demographics. Our technology, Account Management, and Benefits Service Center teams work cohesively to deliver a flawless message to your employees using a variety of media: email, phone, mobile text message, web, and mail.