Seamless management for the employee and the team.

Leave administration

Leave Administration

Are you struggling to keep up with your FMLA process? You’re not alone, and Totem can help. With our Benefits Service Center, we provide a single point of intake for all things benefits, including Absence Management. With our solution, every employee receives concierge-level support from a single leave administrator throughout the life of the leave — regardless of the leave type.

Here’s what our leave administration service includes:

Full-Service Solutions

We provide in-house Family Medical Leave, self-funded short-term disability, paid family leave, and company policy leave administration.

Employee Experience

  • We offer web-based and telephonic support for access to leave data, status, and correspondence
  • We include outbound call, text message, and email notifications during various stages of the leave process (upon approval/denial, documentation follow-up, and more)

Fully-Customized Reporting

  • We offer a sophisticated system with the flexibility to match your unique needs and processes.

HR + Benefits Staff Experience

  • Compliance with federal and state FMLA and PFL regulations
  • Consistency in administration for all employee leave requests
  • Integrated system for eligibility, entitlement, correspondence, and reporting
  • Notification via email and text at specific stages of the leave
  • Continual training and education for the HR and benefits teams 
  • Self-funded short-term disability includes payment advice and payroll reporting
  • Integration with HRIS and payroll systems and with a long-term disability carrier


Having a partner that’s my lifeline to benefits and making sure we are streamlining everything and offering great customer service to our employees – Totem is with me every step of the way.

Director of Benefits, Public Sector Employer

They’re not just another call center. They are an extension of your team. They embrace the culture and opportunity to do an outstanding job.

VP of HR, Fortune 500 Manufacturer

Our customized approach is designed to protect your employees while helping you optimize your FMLA process, including absence management, and more.