Benefits Service Center

We help you be there for everyone.

When it comes to administering employee benefits — you need more creative problem-solving, more questions answered, and a more hands-on approach.

At Totem, we do more than consulting.

We have a combined 40 years of experience in transforming the way our clients offer and administer benefits — making it easier for them.

We bring a personalized approach to every area of benefits, including:

  • Benefits Administration & Technology
  • Enrollment & Employee Support
  • Communication & Engagement

We take an integrated model approach that combines best-in-class expertise, technology, and service all while putting your people — your employees and your benefits staff — first.

What Makes Our Benefits Service Center Different

Our Benefits Specialists utilize state-of-the art technology to facilitate an enhanced employee experience and one-call-resolution when possible. Key features include:

Non-scripted communications based on desired messaging

Inbound and outbound telephonic support

Bilingual Benefits Specialists

Dedicated email address with 24-hour response time

Salesforce integration for employee outreach via email/text

Dedicated toll-free client phone number with custom greeting

Discover more features, technology, and services of the Benefits Service Center below:


For Open Enrollment and New Hires, online or telephonically


Proactive outreach via phone, email and text – including welcome calls and new hire orientations, benefits information, and custom messaging.

Life Events, Dependent Verification, and Coverage Updates

Includes collection and verification of documents, benefit election updates, beneficiary updates, etc.


From EOB Analysis, provider outreach and appeals assistance to simply helping your employees find an in-network provider — we've got you covered.


Assistance with questions related to coverages, effective dates, and eligibility.


Communicate the value of your employees' annual salaries and benefits packages – including your employer's financial investment for medical, voluntary, sick leave, Medicare and retirement.

Comprehensive Benefits Administration

Our team of Benefits Specialists takes the heavy lifting of benefits administration off of your HR and benefits staff, so they’re freed up to work on big picture initiatives. Our Benefits Service Center handles: 

Management of the benefits administration system and maintenance

Management of eligibility data and pending elections

Carrier reporting, including secure EDI files and billing reports

Dedicated email address with 24-hour response time

Custom payroll reporting

ACA employer reporting

A Different Kind of Employee Communications

Our teams deliver a flawless employee message using a variety of media – email, phone, mobile text message, web, and U.S. mail. Your specific visual branding, messaging and language are included in the benefits communications.

Communication Services:

    Design and creation of digital and print materials including brochures, postcards, wallet cards, and flyers.

    Employee-specific communications and reminders via email and text — throughout plan year.

    Mobile-Optimized Benefits Website:

      Customized with your images, branding, taglines, and logos

      Implementation, maintenance, and ongoing updates managed by Totem

      Accessible through your employer’s website or directly at a separate URL (e.g.,

      Our Solutions

      We think outside the box with solutions that make a difference for our clients.


      decrease in employee turnover


      increase in the perception of benefits


      increase in employee engagement


      active enrollment elections

      Be there for everyone.

      Your people deserve better.

      The truth is, benefits administration tasks are overwhelming your HR staff, and it’s time to make a change.

      On top of that—optimizing employee benefits will improve employee satisfaction and equip you to win the talent war while simultaneously cutting costs.


      Ready to transform the way you handle employee benefits?

      Download our FREE ebook, “Leveraging Benefits to Combat the Great Resignation.”

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