Benefits Service Center
We help you be there for everyone.
When it comes to administering employee benefits — you need more creative problem-solving, more questions answered, and a more hands-on approach.
At Totem, we do more than consulting.
We have a combined 40 years of experience in transforming the way our clients offer and administer benefits — making it easier for them.
We bring a personalized approach to every area of benefits, including:
- Benefits Administration & Technology
- Enrollment & Employee Support
- Communication & Engagement
We take an integrated model approach that combines best-in-class expertise, technology, and service all while putting your people — your employees and your benefits staff — first.
What Makes Our Benefits Service Center Different
Our Benefits Specialists utilize state-of-the art technology to facilitate an enhanced employee experience and one-call-resolution when possible. Key features include:
Non-scripted communications based on desired messaging
Inbound and outbound telephonic support
Bilingual Benefits Specialists
Dedicated email address with 24-hour response time
Salesforce integration for employee outreach via email/text
Dedicated toll-free client phone number with custom greeting
Discover more features, technology, and services of the Benefits Service Center below:
BENEFITS ENROLLMENT
For Open Enrollment and New Hires, online or telephonically.
OUTBOUND COMMUNICATION
Proactive outreach via phone, email and text – including welcome calls and new hire orientations, benefits information, and custom messaging.
Life Events, Dependent Verification, and Coverage Updates
Includes collection and verification of documents, benefit election updates, beneficiary updates, etc.
CLAIMS RESOLUTION & PROVIDER HELP
From EOB Analysis, provider outreach and appeals assistance to simply helping your employees find an in-network provider — we've got you covered.
BENEFIT & ELIGIBILITY inquiries
Assistance with questions related to coverages, effective dates, and eligibility.
TOTAL COMPENSATION STATEMENTS
Communicate the value of your employees' annual salaries and benefits packages – including your employer's financial investment for medical, voluntary, sick leave, Medicare and retirement.
Comprehensive Benefits Administration
Our team of Benefits Specialists takes the heavy lifting of benefits administration off of your HR and benefits staff, so they’re freed up to work on big picture initiatives. Our Benefits Service Center handles:
Management of the benefits administration system and maintenance
Management of eligibility data and pending elections
Carrier reporting, including secure EDI files and billing reports
Dedicated email address with 24-hour response time
Custom payroll reporting
ACA employer reporting
A Different Kind of Employee Communications
Our teams deliver a flawless employee message using a variety of media – email, phone, mobile text message, web, and U.S. mail. Your specific visual branding, messaging and language are included in the benefits communications.
Communication Services:
Design and creation of digital and print materials including brochures, postcards, wallet cards, and flyers.
Employee-specific communications and reminders via email and text — throughout plan year.
Mobile-Optimized Benefits Website:
Customized with your images, branding, taglines, and logos
Implementation, maintenance, and ongoing updates managed by Totem
Accessible through your employer’s website or directly at a separate URL (e.g., yourcompanysbenefits.com)
Our Solutions
We think outside the box with solutions that make a difference for our clients.
10.5%
decrease in employee turnover
12.5%
increase in the perception of benefits
700%+
increase in employee engagement
99%
active enrollment elections
Be there for everyone.
Your people deserve better.
The truth is, benefits administration tasks are overwhelming your HR staff, and it’s time to make a change.
On top of that—optimizing employee benefits will improve employee satisfaction and equip you to win the talent war while simultaneously cutting costs.
Download our FREE ebook, “Leveraging Benefits to Combat the Great Resignation.”