We handle everything, so your HR staff doesn’t have to.

benefits administration

Benefits Administration

With Totem’s turn-key administration platform, we ensure that both your employees and your administrators can access enrollments information at any time. The best part of our benefits administration services? Our preferred platforms are offered as a value-add to our clients, and we’re also flexible enough to work with any administration system.

Here’s what our benefits administration includes:

Full Benefits Management

If your team is using one of our preferred systems, we manage all aspects of plan build, system set-up, ongoing maintenance, and testing. We also develop and export carrier eligibility files and custom payroll reporting.

Intuitive, Events-Based Systems

Our preferred systems have intuitive eligibility rules and include client-specific branding for a personalized user experience. 

Technical Support + Expertise

Are you using an alternate benefits administration system? No worries. We’ll provide our technical administrative support and expertise to any platform you’re operating on.

Benefits Data Management

Our administration support team reviews and manages all benefits data including pending life events, pending Evidence of Insurability (EOI), new employee enrollments, Annual Open Enrollments, terminations, and status changes to ensure accurate processing and reporting to insurance companies and vendors.

Ad-Hoc Client Reporting

We also provide payroll and enrollment data.

Agnostic Service Center

Our Benefits Service Center is system agnostic; we have the flexibility to complete enrollments and provide employee support in any ben admin system.

ACA Employer Reporting Solutions

We provide end-to-end ACA employer reporting solutions for our customers, including data preparation, form generation, and form distribution.


[I like that Totem is] able to offer different types of solutions for us to make our jobs easier. They’re always willing to do that, and they don’t often tell us no.

Director of Human Resources, Private Sector Employer

We don’t think of [Totem] as just a call center or just somebody that can help us with benefits. They really work hand-in-hand with us.

Director of Human Resources, Private Sector Employer

Benefits services that let you and your team focus on what matters.