Services & Solutions
Enrollment & Communication
Enrollment & Communication
Telephonic and Web-Based Solutions
Totem provides the right combination of telephonic and web-based solutions for customized employee communication strategies.
Non-Scripted Benefits Service Center
Totem’s non-scripted bilingual Benefits Service Center provides customized benefits and Human Resources solutions.
Year-round employee support for benefits and HR-related messaging
Enrollments, claims inquiries, demographic updates, life events, beneficiary updates, and more
Representatives are trained to educate, counsel, and serve
Website navigation support
Outbound call campaigns for targeted messaging available
Extended service hours available
Best-in-Class Enrollment Platform
Totem Tools, Totem’s best-in-class enrollment platform, is used for employee self-service
Real-time, 24/7 web-based solution for automated employee service
Real-time system access by Benefits Specialists in Totem’s Benefits Service Center, facilitating seamless and efficient employee support
Employee-friendly and easy to navigate, enhancing the employee experience
Customized homepage, product descriptions, and new employee enrollment reminders
Access to links, documents, and forms
Automated employee email generation prior to, during and following enrollment including Confirmation Statement issuance and transmittal
Management of class/location product eligibility rules
Varying levels of HR/benefits team access based on client-specific requirements
Employee Notes repository including date/time stamp
State-of-the-Art Telephone System
Sophisticated telephonic technology facilitates exemplary service and superior reporting and tracking
All calls recorded with digital call export capability
Robust client reporting to identify callers, reason(s) for calls, average speed of answer, call trends, and more
Customized phone-tree for appropriate routing of calls and reporting
Visible ongoing call activity for volume analysis and maximum efficiency
Totem works closely with the customer to develop a benefits communication strategy based on corporate goals, culture, and employee demographics.
Totem communication materials take an educational and creative approach, with employee-centered pieces that are engaging and easy to understand.
Communications are created in a variety of print and digital formats, including benefits website design and management.
Our communications are catered for the customer and the specific messages(s) being conveyed.
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