Totem’s administration support team reviews and manages all benefits data, including pending life events, pending Evidence of Insurability (EOI), new employee enrollments, Annual Open Enrollments, terminations, and status changes to ensure accurate processing and reporting to carriers and clients.
We understand the importance of accurate and timely planning and execution of plan implementation and Annual Open Enrollment.
The Totem team manages the implementation and enrollment planning process, including detailed planning documents, timelines, action items, and client deliverables.
The Account Executive, or “quarterback” of the Totem team, leads Account Management, administration, and technology to work towards common goals during every step of the plan implementation and enrollment planning process.
Totem manages system updates needed for plan implementation, plan changes, mid-year enrollments, and Annual Open Enrollment.